Telephone: 059 9132152

Diploma in Management Effectiveness & Practice (Level 7)

HomeManagement DevelopmentDiploma in Management Effectiveness & Practice (Level 7)

This course will be considered again in 2019

One day a month for 18 months (3rd Wednesday of every month)

Cost:         Full price €2,950 per person Discounted price €1,600 per person

Time:       9.30am to 5.00pm

Venue:     Carlow Institute of Technology, Kilkenny road, Carlow

Contact:  Theresa: 059 9132152 / admin@cktraining.ie

Programme Aims:

The Diploma in Management Effectiveness & Practice aims to provide knowledge and skill development in delivering supervisory leadership and management in a modern commercial environment. Tailored specifically for those in or seeking supervisory/team lead roles, the programme provides a complementary set of modules which allow the student to explore topics such as personal effectiveness, team leadership and change management. In support of the learning experience and resulting application of learning to the student’s workplace, the programme is based on continuous assessment methodologies and offers an opportunity to gain accreditation through a balanced attendance at class based lectures/ workshops and work based assignments and learning guidance.

On successful completion of this programme, students should be able to:

  • Apply enhanced personal effectiveness skills to their role;
  • Understand the role they play in talent management, customer relationship management, operational management and their input therein;
  • Develop job specific leadership and management competencies and skill sets;
  • Explore their personal strengths and weaknesses in delivery of leadership and management;
  • Analyse their leadership style and consider how this translates into work behaviour;
  • Deliver more effective decision making within team activities through the use of specific techniques;
  • Demonstrate best practice in developing a communication approach to meet the needs of a change programme;
  • Develop personal insight into one’s own skill set in relation to coaching and mentoring requirements.

Entry Requirements:

Candidates must:

  • be at least 23 years of age by the 1 January of the year of application;
  • hold Leaving Certificate/QQI Level 5 qualification or equivalent (e.g. relevant work experience);
  • be recommended by their company for this programme. A company mentor must also be appointed to work with each trainee throughout the programme. All assignments are work based assignments.

Programme Delivery:

The Diploma in Management Effectiveness & Practice is a part-time programme which the minimum time required to complete the full 60 credit Diploma is 18 months (one day a month).Lectures will be delivered onsite within a company, on campus at IT Carlow.

Programme Modules:

60 credits 6 x 10 credit modules)

  • Personal & Organisational Effectiveness (10 credits)
  • Applied Human Resource Management (10 credits)
  • Practical Leadership and Change Management (10 credits)
  • Operational & Project Management (10 credits)
  • Customer Relations Management & Communications (10 credits)
  • Finance for Management (10 credits)

Progression opportunities from this programme

Those who complete this programme can progress as advanced entrants to Year 4 of the four year honours Bachelor of Business Honours in Management degree at IT Carlow. They may also apply to progress to Higher Diploma programmes at IT Carlow (Level 8)

Module Title: Personal and Organisational Effectiveness (10 credits)
Module Objective: This module will enable participants to identify/ specify and

plan their own personal learning in line with their personal

objectives and to engage with other participants in a group

project that will both compliment the taught modules/

programme competency framework/ organisation values and

profile tools used within the programme and serve to further

individual areas of interest or specific career goals.it will also enable students to know the bases of achieving productivity through people, and the role of the employment contract, employee accountability and responsibility, reward and quality systems and organisation structure in achieving continuing improvement in employee motivation and performance.

Module Content: •         Preparation of Personal Development Plans

•         Integration of Company Values and Mission, Competencies and Performance Management to generate personal development planning

•         The use of Reflective Learning Log

•         Research Methods

•         Group / Team Based Learning

•         Coaching & Feedback Interventions

•           Role of Management

•         Organisation structure

•         Performance Management and Appraisal

•         Quality Management

•         Continuous Improvement and Reward Strategies

Learning Outcomes:  On successful completion of this module, students should be able to:

•         Align personal profile tools and competencies to develop greater personal awareness

•         Integrate reflective learning relevant to the completion of a Personal Development Plan.

•         Evaluate the impact of their learning on their own context.

•         Establish a programme of activities to involve either practical, experimental or theoretical study, or a combination of these, in order to meet their specified goals through a group project

•         Cultivate a group dynamic through effective team based learning activities.

•         Identify the role of organisational structure and systems on employee motivation and performance and continuous improvement.

•         Recognise the contribution of Quality systems and Total Quality Management on performance

•         Explain the role of performance management for organisational success and continuous improvement.

•         Identify and explain the components of an effective performance management system.

•         Contribute effectively to the design and implementation of an effective reward management system.

•         Interpret relevant information on reward systems as required in the workplace.

Teaching Methods: 24 taught hours 15 practice based learning and independent learning
Assessment: Total Marks 100: Continuous Assessment 100 marks
Module Title: Applied Human Resource Management (10 credits)
Module Objective: This module focuses on key knowledge, skills and behaviours required by team leaders to operate effectively in the work environment. The module will provide an introduction to the key HR management concepts and practices used to manage and develop an organisation’s human resources, as well as provide an introduction to key employment and health and safety legislation. In addition, it sets out to address the concepts of power, political behaviour, conflict and mediation as means of alternative dispute resolution.
Module Content: •         Fundamentals of Human Resource Management

•         Employment Law

•         Health and Safety legislation

•         Power and political behaviour in organisations

•         Conflict Management

•         Mediation as Alternative Dispute Resolution

•         Diversity

•         Recruitment

Work design and motivation

Technology in the workplace The Job Characteristics Model Work design options Work-life balance.

Organisational Change and Stress Management

What is stress? Forces for change: economic recession, technology, multi-culture environment Individual and organizational sources of resistance to change Managing resistance to change Lewin’s process model of change management Kotter’s eight step plan DxVxF is > R; Gleicher’s formula A model of stress: potential sources, consequences and individual differences A model of organizational stress management.

Selection tools and performance evaluation

•         Interview, advantages and disadvantages Assessment Centres Written tests Performance evaluation, pitfalls and how to improve evaluations Career management and interview technique

Learning Outcomes: On successful completion of this module, students should be able to:

•         Undertake basic human resource processes.

•         Demonstrate understanding of key employment legislation.

•         Evaluate the organisation’s power bases and political behaviour patterns.

•         Identify appropriate methods and means of conflict resolution.

Teaching Methods: •         24 taught hours 15 practice based learning and independent learning
Assessment: Total Marks 100. Continuous Assessment 100 marks
Module Title: Practical Leadership and Change Management (10 credits)
Module Objective: This module provides participants with knowledge and skills in leadership and management by developing leadership capability and competency in motivation, communication, culture and team developmental strategies. The module discusses leadership and management through models and current thinking with the objective to enhance leadership and management potential and the module analyses the key challenges in the context of transformational management in organisations. It focuses on change and its impact on organisation development, and examines how innovation, creativity and decision-making are fundamental to organisations in times of uncertainty or growth. It will also explore the impact of cross-cultural management essential for effective management in the global environment.
Module Content: •         Leadership and management styles and skill sets;

•         Leading teams – understanding team dynamics;

•         Models of team Leadership – theory and Practice;

•         Organisation and group culture;

•         Power and political behaviour in groups and functions.

•         Transformation Management concepts, models and frameworks

•         Change Management – Methodology & Psychology

•         Creative & Innovation Cultures and Mindsets

•         Decision making, problem solving and authority

•         Dimensions of Cross Cultural Management

Learning Outcomes: On successful completion of this module, students should be able to:

•         Demonstrate a breath of knowledge of key team leadership theories and related concepts;

•         Conceptually link leadership practices to the delivery of corporate strategy and organisational culture;

•         Analyse their leadership style and consider how this translates into work behaviour;

•         Show awareness of power and behaviour in the delivery of organisational roles.

•         Demonstrate understanding of the fundamentals of change management and the underlying concepts of the change process.

•         Act as more effective leaders of change.

•         Analyse the differences in decision making and problem solving methodologies.

•         Explain and analyse the Continuous Improvement Maturity Model.

•         Discuss the elements that foster a creative and innovative culture.

•         Evaluate Hofstedes Cultural Dimensions.

Teaching Methods: •         24 taught hours 15 practice based learning and independent learning
Assessment: Total Marks 100. Continuous Assessment
Module Title: Operational & Project Management (10 credits)
Module Objective: To examine, critique and apply the main elements of Operations and the Supply Chain. In addition he module will introduce students to the principles, issues and techniques of project management. It explores the use of projects for strategic change.
Module Content: •         Nature and history of operations and project management

•         Supply chain management

•         Materials management

•         World class operations

•         Process design

•         Capacity planning

•         Forecasting

•         Quality.

•         Introduction to project management

•         Project selection and evaluation

•         Scope management

•         Work breakdown structures

•         Critical path technique

•         Scheduling

•         Resource management

•         Project estimation

•         Cost management

•         Project control

•         Earned value analysis

•         Contract management

•         Using projects for strategic change

Learning Outcomes: On successful completion of this module, students should be able to:

•         Examine contemporary thinking in Operations Management

•         Analyse     and   discuss   the   Operations   Management function   and   associated   activities   within   the organisation

•         Evaluate best practice production operations layouts

•         Appreciate importance of Supply Chain integration

•         Critique operations and project management tools relative to the challenges of the business environment

•         Examine contemporary thinking in Project Management.

•         Analyse and discuss the Project Management function and associated activities within the organisation.

•         Discuss project planning methods to effectively prepare an organisational project.

•         Analyse project risk.

•         Critique operations and project management tools relative to the challenges of the business environment

Teaching Methods: •         24 taught hours 15 practice based learning and independent learning
Assessment: Total Marks 100. Continuous Assessment
Module Title: Customer Relations Management & Communications (10 credits)
Module Objective: This module aims to offer the student an opportunity to explore and develop their strengths and areas in need of improvement across a range of key generic personal and interpersonal skills which are essential to the effective engagement of work related activities and to provide participants with knowledge and skills in customer relationship management.
Module Content: •         Understanding ones values and approach via personality assessment tools;

•         Motivation;

•         Individual difference in organisation behaviour;

•         Time Management;

•         Communications & Presentation Skills;

•         Giving and receiving feedback;

•         Optimising Personal Development Planning – PDP;

•         Career Development.

•         Customer Relationship Management concepts, models and frameworks

•         Customer Service as a strategic tool

•         Digital Marketing and eCRM

•         Delivering a unique brand experience through customer service

•         Customer retention strategies

Learning Outcomes: On successful completion of this module, students should be able to:

•         Increase their effectiveness in work related actions;

•         Recognise specific areas of personal strength and areas which require improvement;

•         Demonstrate and understanding of individual motivation theory and recognise resulting behaviour;

•         Organise and plan time more effectively;

•         Deliver constructive feedback;

•         Make effective plans and decisions in relation to formal personal development planning (PDP);

•         Demonstrate career mapping and directive action.

•         Demonstrate understanding of the role of customer service as a strategic marketing tool

•         Analyse the components of customer satisfaction and be able to apply to work -based scenarios

•         Evaluate best practice customer service strategies and apply to Customer Charters

Teaching Hours •         24 taught hours 15 practice based learning and independent learning
Assessment: Continuous Assessment 100 marks
Module Title: Finance for Management (10 credits)
Module Objective: This module introduces the participant to the principles and practices of finance with a focus on fashion retailing sector. Effective performance in business is often related to effective management of departmental budgets. This module will attempt to demystify the financial principles managers require in everyday decision making. Students will learn how to apply the fundamentals of finance to provide a solid foundation for the practitioner. The importance of information systems as a source of accounting information is emphasised due to the reliance of retailers on information systems to store data for use in the business.
Module Content: •         Budgeting Managing budgets. Consideration of different budgeting techniques including; incremental; rolling and zero-based. Use of budgets in decision making and forecasting. Financial Control Interpreting the Trading, Profit and Loss Account. Analysing the Balance Sheet. Understanding the importance of Cash Flow. Concept of Profit versus Cash. Terminology. Application of financial statements specific to the fashion industry. Financial Management The role of financial management in business. Assessing various sources of finance. Equities and equity markets. Understanding financial markets and financial products. Information Systems Accounting and Information Systems. Using systems for accounting purposes. Reading/scanning statements. Implications for ordering systems. Importance of data accuracy. Managing a profit/cost centre Introduction to various costing methods; Absorption; ABC; Marginal. Project costing and utilisation of payback; IRR; NPV; DCF methods
Learning Outcomes: On successful completion of this module, students should be able to:

•         Understand how financial statements are prepared complying with accounting standards and legislation.

•         Interpret and analyse company accounts

•         Communicate more effectively with the Finance Department.

•         Analyse financial risks within their departments.

•         Gain an insight into the role of financial strategy in an organisation and develop an understanding of financing and resource allocation.

 

Teaching Methods: 24 taught hours 15 practice based learning and independent learning
Assessment: Total Marks 100. Continuous Assessment
 

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